Getting started
A clear next step, at your family's pace.
These are the stages from the waitlist to ongoing support.
The pathway
Four stages, and what each one involves
You'll always know what the current stage is and what happens next. If you're unsure at any point, ask us.
Stage 1
Join the waitlist
Fill out our short waitlist form. We will contact you when a spot opens.
- Your part
- Share the required contact details and alert preferences in the waitlist form.
- Our part
- Keep your request on our waitlist and contact you when a spot opens.
Stage 2
We reach out when a spot opens.
We talk with you about your child's needs and coverage.
- Your part
- Describe your priorities and share any relevant documentation you have.
- Our part
- Explain the options, answer questions, and look into coverage requirements with you.
Stage 3
Assessment and an individualized plan
A BCBA completes an assessment to understand your child's strengths and needs, then drafts a plan and reviews it with you.
- Your part
- Take part in interviews and say which proposed goals matter most.
- Our part
- Assess, write an individualized plan, and explain it in plain language.
Stage 4
Begin support and review together
Sessions begin in the agreed settings. Progress is reviewed with your family and the plan is adjusted as your child grows.
- Your part
- Share what's working at home and raise anything that isn't.
- Our part
- Deliver the plan, track progress, and revise goals as things change.
Come prepared
Questions to bring
You don't need to have these answered — they're just useful things to raise when we talk.
Service settings
Which settings would suit my child — home, school or daycare, the community, or a combination?
Scheduling
How would sessions fit around school, work, and the rest of our week?
Coverage
What does my plan require, and what information will you need from me?
Goals
How are goals chosen, how will I know if they're working, and how do I ask for a change?
Insurance
Coverage and authorization
Coverage depends on your plan and any required authorization. We discuss coverage when a spot opens.